ElevenLabs Agents

Openlayer integrates with ElevenLabs Agents (ElevenAgents) to help you monitor, evaluate, and improve your voice agents. The integration connects to the ElevenLabs API with an API key you provide, automatically discovers your agents, and periodically syncs every completed conversation — including the call recording, ElevenLabs’ own call analysis, the full transcript, per-turn LLM usage and cost, and tool calls — so your voice agents get the same tests, metrics, and tracing as any other pipeline in Openlayer.

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How it works

Openlayer connects to your ElevenLabs account and automatically:

1. Discovers your agents: finds every ElevenAgents agent visible to your API key, on connect and on each sync.
2. Creates projects and data sources: each enabled agent gets its own Openlayer project and inference pipeline, with no manual setup required.
3. Syncs conversations: periodically pulls new conversations. Each agent turn becomes a row (so per-response tests work out of the box), and the turns of one call are grouped into a session.
4. Attaches the recording: the whole-call audio and ElevenLabs’ call analysis are attached to the session, powering the session page’s Audio view.

The integration is pull-based: Openlayer reaches out to the ElevenLabs API, so it never requires inbound access or webhooks. Only completed conversations are ingested — calls still in progress are picked up on a later sync once they finish, no matter how long they run. Re-syncing the same conversation is idempotent, so overlapping syncs and backfills never create duplicates.

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Prerequisites

One thing: an ElevenLabs API key.

1. In ElevenLabs, go to your profile → API keys.
2. Create a key. If you restrict its permissions, it needs read access to Conversational AI (conversations and audio).
3. Copy the key — you’ll paste it into Openlayer below.

Openlayer stores the key encrypted and uses it only for the syncs described above.

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Setup guide

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Step 1: Navigate to the integration

In your Openlayer workspace, go to Settings → Integrations and find the ElevenLabs Agents card. Click Enable.

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Step 2: Connect your account

Paste your ElevenLabs API key into the connect form. Click Test connection to verify the key before saving, then Connect. On connect, Openlayer immediately discovers every agent visible to the key and lists them in the Agents section.

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Step 3: Configure sync settings

Once connected, control how data flows:

• Periodic sync: toggle automatic syncing on or off. You can also click Sync now at any time.
• Sync frequency: every 15 minutes, every 30 minutes, or hourly.
• Store call recordings: when on (the default), the conversation audio is attached to each session. Turn it off for transcript-only ingestion — see Audio storage and privacy.

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Step 4: Enable agents

Under Agents, click Enable on each agent you want to monitor. The Enable dialog lets you choose between:

• Create new project (default): Openlayer creates a project named ElevenLabs - <agent name> with a default inference pipeline linked to the agent.
• Map to existing project: route the agent’s conversations into a project you already have.

Enabling queues an immediate sync, so data starts flowing right away. The agents table shows each agent’s linked project and how many conversations have been synced.

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Monitoring in Openlayer

Every synced conversation appears in the agent’s project as a session whose rows are the agent’s turns. Each turn carries the user’s utterance, the agent’s reply, latency, token usage, per-turn LLM cost, and any tool calls or knowledge-base retrievals as trace steps.

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The Audio view

Sessions with a recording open in the Audio view:

• Session recording: play the whole call on a waveform player with seeking, ±10s skip, playback speeds, and download.
• Call analysis: ElevenLabs’ own summary and evaluation of the call.
• Transcript: the full conversation with per-speaker timestamps, search, and plain-text download.
• Metadata: the call’s facts — date, duration, status, termination reason, language, and ElevenLabs cost.

The Conversational and Table views show the same session as turn-by-turn traces, and every Openlayer feature — tests, metrics, AI summaries — works on voice sessions like any other data.

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Backfill historical data

To import conversations that occurred before the integration was connected (or before an agent was enabled), open the agent’s options menu and click Backfill. Choose:

• All available history: re-sync every conversation ElevenLabs still retains for the agent.
• Custom start date: sync conversations from a specific date forward.

Duplicates are skipped automatically, so backfills are safe to run at any time.

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Run evaluations

With conversations flowing in, you can:

• Create tests to score response quality per turn or per session
• Track safety and compliance metrics on transcripts
• Monitor latency, token-usage, and cost trends
• Compare agent behavior across versions

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Audio storage and privacy

Transcripts pass through your workspace’s standard PII redaction before they are stored, including ElevenLabs’ free-text call analysis. Audio cannot be redacted: recordings are stored exactly as ElevenLabs provides them. If storing raw call audio doesn’t fit your data policies, turn Store call recordings off in the integration settings — conversations then ingest with transcripts and analysis only, and the Audio view simply omits the player. Data imported into Openlayer is retained until you delete it in Openlayer; deleting a conversation on the ElevenLabs side does not remove the copy already ingested.

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Disconnecting

To disconnect the ElevenLabs integration:

1. Go to Settings → Integrations → ElevenLabs Agents
2. Click Remove ElevenLabs from workspace

This stops all syncs and deletes the connection and discovered-agent records. Existing data already imported into Openlayer (projects, pipelines, sessions, recordings) is preserved.

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Troubleshooting